Advance payment and responsibility for compliance with these rules are a prerequisite for the accommodation in the Boutique-Hotel «Sary Sai» rooms. Booking room(s) at the Boutique-Hotel «Sary Sai» shall be deemed as a confirmation of acceptance of these rules without exceptions and reservations.

 
1. General Provisions 

1.1. These rules establish the conditions for guests’ accommodation in the rooms of the Boutique-Hotel «Sary Sai». If a separate agreement is made to provide for the accommodation of a group of guests, these rules apply to the extent they do not contradict to such an agreement.
1.2. These rules apply to all guests of the Boutique-Hotel «Sary Sai», regardless of citizenship and length of stay, and in terms of payment and liability for the actions (inaction) of the guests - to other persons who have booked rooms, regardless of the organizational form and form of ownership.

 
2. Booking rooms at the Boutique-Hotel «Sary Sai». 

2.1. Reservation of rooms at the Boutique-Hotel «Sary Sai» is subject to payment in an amount equal to at least 100% (one hundred percent) of the room rate for the enitre period of stay, except for the reservations via Booking.com.
2.2. Payment for the reservation shall be made as follows:
2.2.1. by card on the website https://www.sarysai.kz
2.2.2. By bank transfer based on the invoice issued by Boutique-Hotel «Sary Sai» for payment;
2.3. Cancellation of the booking by the guest, regardless of the number of days prior to check-in, is subject to a penalty equal to the room rate for the entire period of stay, except for the reservations via Booking.com.

 
3. Payment for accommodation at the Boutique-Hotel «Sary Sai». 

3.1. Payment for accommodation at the Boutique-Hotel «Sary Sai» is charged in full no later than the guest's check-in time. The Boutique-Hotel «Sary Sai» shall not be responsible for and shall be released from responsibility to reimburse any losses in the event it refuses to check guest(s) into the room(s) due to non-receipt of payment for the room(s).
3.2. The base accommodation rate at Boutique-Hotel "Sary Sai" is specified in the "Prices" section on the Boutique-Hotel "Sary Sai" website.
The base accommodation tariff does not apply on National Holidays and similar periods when a Special tariff is in effect, which Boutique-Hotel «Sary Sai» announces through its accounts on the social network Instagram.
3.3. At the sole discretion of the administration of Boutique-Hotel «Sary Sai», the prices mentioned in clause 3.2 may be subject to change. However, the revised prices do not apply to rooms booked in accordance with these rules before the price change.
3.4. Check-in and check-out time:
• Check-in at 14.00;
• Check-out at 12.00.
3.5. Early check-in and late check-out shall be allowed upon advance booking and shall be charged at a rate of at least 50% (fifty percent) of the room rate. Early check-in shall be made between 6:00 to 14:00. Late check-out shall be made between 12:00 to 18:00. At the sole discretion of the Boutique-Hotel «Sary Sai», early check-in and/or late check-out may be carried out without prior booking.
3.6. Early check-out shall be allowed, subject to a penalty equal to the cost of accommodation for the remaining nights.

 
4. Conditions of accommodation at the Boutique-Hotel «Sary Sai» 

4.1. Check-in at the Boutique-Hotel «Sary Sai» room shall be subject to the presentation of identity documents: passports, identity cards, birth certificates. The administration has the right to require foreign citizens to present a visa and a migration card, when the availability of these documents is provided for by the legislation of the Republic of Kazakhstan.
4.2. The administration shall be entitled to use the personal data of the Boutique-Hotel «Sary Sai» guests in the events specified in the legislation of the Republic of Kazakhstan. For these purposes, the administration of the Boutique-Hotel «Sary Sai» shall have the right to store copies of the identity documents, provided that they are not disclosed to the third parties, except representatives of state bodies acting within their legal powers.
4.3. Room cleaning shall be carried out at the request of the guest no more frequently than once every three days.
4.4. Payment for the food shall be made at the cash desk of the Sarysai Coffee House.
4.5. Guests should handle the property and the equipment of the Boutique-Hotel «Sary Sai» with due care; comply with the sanitary standards and public order.
4.6. For the sake of personal safety and property safety, the Boutique-Hotel «Sary Sai» guests should:
- Turn off electrical appliances (except refrigerators), close the taps of plumbing fixtures, windows, and the door to the room before leaving the room;
- Comply with fire safety regulations.
4.7. In order to ensure the comfort, order and safety of guests in the Boutique-Hotel «Sary Sai», it is FORBIDDEN to:
- violate the regime of silence from 23:00 to 08:00;
- create inconvenience and disturb the peace of other persons living in the Boutique-Hotel «Sary Sai»;
- invite third parties to the rooms of the Boutique-Hotel «Sary Sai» without notifying the administration of the Boutique-Hotel «Sary Sai», leave them in the rooms in their absence;
- transfer the key to the room to unauthorized persons;
- store and/or use equipment (skis, snowboards), flammable, explosive, toxic, narcotic, strongly odorous materials and substances (including spices) in the room;
- smoke in rooms, halls and corridors of the Boutique-Hotel «Sary Sai»;
- use heating devices, except for those provided by the administration of the Boutique-Hotel «Sary Sai»;
- keep animals and birds in the Boutique-Hotel «Sary Sai».
4.8. At the check-out the guest shall return the keys to the room, pay for additional services, and compensate for the damage caused to the property of the Boutique-Hotel «Sary Sai» (if any).
4.9. The administration of the Boutique-Hotel «Sary Sai» shall have the right to conduct video surveillance in the corridors, halls, and the territory of the Boutique-Hotel «Sary Sai», store such video recordings, and use them to ensure order and/or presentation to representatives of state bodies acting within their legal powers.
4.10. Storage of skis, snowboards, and boots for them in the rooms of Boutique-Hotel «Sary Sai» is prohibited. The storage of this property shall be carried out jointly with other guests of Boutique-Hotel «Sary Sai» in the premises on the ground floor (lobby area). Ski and snowboard boots are to be stored in a room equipped with dryers. The administration provides access to these premises exclusively to the guests of Boutique-Hotel «Sary Sai» but does not assume responsibility for loss or damage to the stored property due to the actions of other guests of Boutique-Hotel «Sary Sai».

 
5. Responsibility 

5.1. Responsibility for the compliance with these rules shall be vested with each guest of the Boutique-Hotel «Sary Sai», as well as other persons invited by the guests of the Boutique-Hotel «Sary Sai». Compensation for damage to the property of the Boutique-Hotel «Sary Sai» shall be made by:
5.1.1. a guest of the Boutique-Hotel «Sary Sai» who directly caused such damage;
5.1.2. a guest of the Boutique-Hotel «Sary Sai» for the damage caused by a person staying at the Boutique-Hotel «Sary Sai» at the invitation of the guest of the Boutique-Hotel «Sary Sai»;
5.1.3. the person who made the reservation and / or payment for the room, in the event it is impossible to recover damages from the guest of the Boutique-Hotel «Sary Sai».
5.2. The administration of the Boutique-Hotel «Sary Sai» shall have the right to collect from the guests of Boutique-Hotel «Sary Sai» the following fines for violation of these rules:
5.2.1. for the loss of the room key - 2,000 (two thousand) tenge;
5.2.2. for violation of fire safety and public order standards - 50,000 (fifty thousand) tenge;
5.2.3. for other violations of these rules - 10,000 (ten thousand) tenge;
5.3. The Boutique-Hotel «Sary Sai» shall not be responsible for the service of city communications (light, water, heat, etc.) and shall not compensate for the damage caused by unsatisfactory service thereof.
5.4. The Boutique-Hotel «Sary Sai» shall have the right to refuse to provide services to the guest of the Boutique-Hotel «Sary Sai» in case of repeated or gross violation of these rules by such guest and demand eviction from the room. At the same time, the administration of the Boutique-Hotel «Sary Sai» shall have the right to withhold from the amount of the room fee the cost of the actually provided services, as well as the applicable fines provided for by these rules.
5.5. The Boutique-Hotel «Sary Sai» shall be released from liability for partial or complete failure to fulfill obligations if it was the result of force majeure, namely: fire, strike, acts of authorities, including in the event of temporary suspension of the Boutique-Hotel «Sary Sai» by the sanitary-epidemiological, fire and other services authorized for such actions, floods, earthquakes, wars and hostilities, as well as other obligations that the Boutique-Hotel «Sary Sai» could not foresee or prevent by reasonable forces, and which are beyond the control of the Boutique-Hotel «Sary Sai», if these circumstances directly affected the performance of the Boutique-Hotel «Sary Sai» of its obligations.
5.6. Irrespective of any provision hereof, the non-arrival of the guest at the Boutique-Hotel «Sary Sai» due to the closure of the ski season and / or the cableway shutdown shall not release the guest of the Boutique-Hotel «Sary Sai» from the obligation to pay for the room in the manner prescribed by these rules.
5.7. Other legal relationships not regulated herein shall be regulated by the legislation of the Republic of Kazakhstan.